Welcome to IT Service’s student resources.

The IT Service Desk is the first point of contact for all IT queries. We aim to support your learning and research by providing professional advice to help resolve your IT problem or request over the phone, online and face-to-face.

You can also follow us on X for IT system alerts, IT information, tips and tricks.

Online help

Log onto IT Self Service

If you are having problems logging in you can raise an incident as a guest  http://city.ac.uk/itservicedesk > Unable to access the IT Service Portal? Log an Issue (as a guest)

If you cannot log-in to IT Self Service then please phone using the details below

• Report an IT incident (fault)
• Raise an IT service request
• Access an array of helpful step by step instructions and user guides by clicking on ‘Find an answer'
• View and track your open incidents and requests
• If you cannot log onto IT Self Service then please phone using the details below

Telephone support

Call our friendly and supportive IT Service Desk team

• Phone lines are open 24 hours a day, 365 days a year
• Call us on 0207 040 8181 or
• Extension 8181

Face to face support

We offer face to face IT support and expert advice to all students at City, University of London. You can obtain basic technical support and assistance including:

• Problems using software and other City IT Services
• Removing viruses and malware
• Wireless set up on laptop and mobile devices
• Laptop performance issues
• Password reset information

Our opening hours are between 9am - 5pm, Monday to Friday at the following locations:

• Student Support Hub (Drysdale Building), 1^st floor
• Bayes Business School, Library, 1^st floor

LinkedIn Learning

All students have unlimited access to LinkedIn Learning. The platform provides access to over 13,000 professional courses developed by industry experts.

You can sign into LinkedIn Learning with your University email address.

Student Digital Support Community

The Student Digital Support Community on Teams is run by Digital student advisers to help you to improve your digital skills for online learning. The community is also a great place to meet new friends.

Gartner Campus Access

Gartner is the leading provider of research and analysis on the global IT industry. City St George's students and staff are able to access Gartner Campus Access. Learn more on how to access Gartner.

Providing IT Computer Lab Feedback

In order to provide IT Feedback, please use the following request form on the IT Self-Service Portal.

Feedback Request Form

You can also read more about our IT policies to understand our guidelines on data security, acceptable use of technology, software management and user responsibilities.

Contact us

IT Service Desk
Information Technology
+44 (0)20 7040 8181

Merging City and St George’s Resources

As we bring together resources for City (Clerkenwell) and St George’s (Tooting) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.

Clerkenwell students can contact campus.news@citystgeorges.ac.uk
Tooting students can contact studentlifecentre@sgul.ac.uk.