City St George's Email Guide

If you have connected to Eduroam before but are experiencing issues, you may need to reset your certificate by forgetting Eduroam and then re-connecting using the connection instructions. Below are instructions for forgetting Eduroam.

Apple iOS forget Eduroam Wi-Fi

• Navigate to the settings of your device
• Select ‘Wi-Fi’
• Select the Eduroam Wi-Fi
• Select ‘Forget this network’
• Select ‘Forget’ again

The Eduroam credentials have now been removed.

Windows 10 forget Eduroam Wi-Fi

• Select ‘Start’ > ‘Setting’ > ‘Network and Internet’
• Select ‘Wi-Fi’ on the left hand side
• Select ‘Manage known networks’
• Select ‘Eduroam’ and the ‘Forget’

The Eduroam credentials have now been removed.

Android forget Eduroam Wi-Fi

• Navigate to the settings of your device
• Select ‘Wi-Fi’
• Select the ‘Eduroam’ Wi-Fi
• Select ‘Forget’

The Eduroam credentials have now been removed.

1. Make sure that you have an internet connection such as 4G, city-guest or a home WiFi connection.

2. Access the website https://cat.eduroam.org and click on the Installer button

3. Select City, University from the Home institution list

4. Download

5. Install the program

6. Then head to settings > profile downloaded

7. You are now connected to Eduroam

8. If you are experiencing problems, please check the following first:

Head into Settings > Wi-Fi >Eduroam > Configure Proxy > Change to "Off"

Important update for Android 11 devices: We believe that the 'eduroam CAT' will not work for some Android 11 devices. There is a different app available from Play Store called "geteduroam". We will update our instructions to reflect this once we've been able to test and document the new app. In the meantime, the experience of using the new app should be similar to the eduroam CAT tool, so we recommend trying it.

1. Make sure that you have an internet connection such as 4G, city-guest or a home WiFi connection.

2. Download the eduroam CAT app from the Google Play store

3. Select City, University from the Home institution list in the CATapp

4. Download

5. Install the program

6. Enter your City, University email address (referred to as 'Username') and your normal City, University password as part of the installation.

7. You are now connected to Eduroam

Note: All versions of MacOS before 10.13 High Sierra are incompatible with eduroam Wifi due to older versions not supporting TLS 1.2. The only solution is upgrading to 10.13 or higher.

1. Make sure that you have an internet connection such as 4G, city-guest or a home WiFi connection.

2. Access the website https://cat.eduroam.org and click on the Installer button.

3. Select City, University from the Home institution list

4. Download

5. Install the program

6. Enter your City, University email address (referred to as 'Username') and your normal City, University password as part of the installation

7. You are now connected to Eduroam

1. Make sure that you have an internet connection such as 4G, city-guest or a home WiFi connection.

2. Access the website https://cat.eduroam.org and click on the Installer button.

3. Select City, University from the Home institution list

4. Download

5. Install the program

6. Enter your City, University email address (referred to as 'Username') and your normal City, University password as part of the installation.

7. You are now connected to Eduroam

If you are unable to login then please contact the IT Service Desk.

You must register for ‘Self-Service Password Reset’

Setting up your self-service account is a one-time process, and allows you to access Office 365 and reset your password (should you forget it) without contacting the IT Service Desk.

1. Visit pwdreg.city.ac.uk
2. Login with your username (e.g abcd123) and password.
3. Setup additional security verification methods of your choice, either:
   1. A mobile phone number – you will be sent a text should you reset your password.
   2. Security questions – you will be asked to answer three security questions should you reset your password

Please note: when you register, ensure the information you provide cannot be seen by others.

When are first prompted, you will see a message asking for more information, select 'Next'. If you are unable to complete the sign-up process at this time select 'Skip setup', to postpone for up to two weeks.

To continue setting up your security information you can choose between the following options:

1. Phone number
2. Security questions

Phone Number

If you wish to provide a phone number as part of your security information choose the UK (+44) country code then enter your mobile number leaving out the leading 0.

• A code will then be sent to your mobile. Enter this code and click ‘Next’
• Click ‘Done’
• You have now registered your information for password self-service.

Security Questions

If you do not wish to provide your mobile number as part of the security verification process click ‘I want to set up a different method’ link at the bottom left to use an alternative method.

• Choose five different questions from the drop-down selection and enter your answers
• Click ‘Save’
• Click ‘Done’
• You have now registered your information for password self-service.

Once these stages are complete you will have successfully set up your City, University of London IT account.

Information on how to change your student password can be found at https://studenthub.city.ac.uk/information-technology/faq.

Your City St George's account is deactivated once you complete your course (this includes access to your City St George's email, Moodle and the Library services). You will be given notice of this change by email and you will have 40 days to export any files and data before your account is closed and deleted, following this you will have a further 235-days before your email account is closed and deleted.

There is no account recovery following deletion, and the closure periods cannot be extended. Once erased there is no data to retrieve.

To continue using your email account, you are required to be compliant with City St George's IT policies. This includes the password policy which requires you to update your password every 12 months to stop your account from being deactivated and deleted.

Information on the location of computing labs, opening hours and 24-hour lab access can be found on the computer rooms page.

We do not fix personal computers. However, we will provide guidance on repair shops.