Student support services
We have lots of support available at City St George’s. Whether it’s academic, wellbeing or anything else we’re here to ensure you have the help you need.
Tooting Campus
The Student Life Centre is open throughout the week to help with queries and problems for students at studying at the Tooting Campus.
In person
To facilitate Ground Floor renovations for our new Student Hub the Student Life Centre has relocated to Level 6, Hunter Wing.
It will remain here until the opening of the Student Hub (expected to be May 2025).
Our opening times are:
- Term time: 10am-4pm, Monday to Friday
- Holidays: 10am-2pm, Monday to Friday
We are also offering face-to-face meetings which are by appointment only.
Please email us at studentlifecentre@sgul.ac.uk for further details.
The Student Life Centre at Tooting operates under common principles of service. We welcome feedback from students, applicants and other users of our services.
Accessible and visible
Our service should be recognised and trusted by students, be easily accessible and available at times that suit students’ needs.
Professional and knowledgeable
Our centre team should have the skills and knowledge to identify students’ needs. They should have the skills and knowledge either to address those needs or to refer students to alternative sources of help or information.
Effective connections
Links between our service and other student services should be clear from the user’s perspective. Students should be supported in their transition between services.
Availability, quality and delivery
Our services should be targeted at the needs of students. Advice given should abide by the terms of the St George's, University of London student charter, general regulations for students and programmes of study and other regulations and relevant health professional guidelines.
Diversity
The range of our services should reflect the diversity of students’ needs.
Impartial
Our services should support students to make their own informed decisions based on their needs and circumstances.
Responsive
Our services should reflect students’ present needs and where possible anticipate future needs.
Friendly and welcoming
Our centre team should engage with students in an open and courteous manner and actively encourage students to make full use of our services.
Enabling
Our services should support students by enabling them to access the learning, financial and career opportunities available to them.
Awareness
Students should be aware of our services that are relevant to them and have well informed expectations of those services.
Contact us
By post or phone
Student Life Centre
St George's, University of London
Cranmer Terrace
London
SW17 0RE
Tel: 0203 897 2033
Clerkenwell and Moorgate Campuses
Student Support Hub
The Student Support Hub (located in Level 1, Drysdale Building) is our primary location for students to access central support on our Clerkenwell campus.
During term time, Advisers will be present in the space between 9am-6.30pm.
Specific services will offer appointments and be available are different times and you should refer to below to access them.
Along with general enquiries, you can visit the following support services:
- Academic English support
- Academic Skills
- Accommodation
- Careers and Employability
- City Cares
- Digital Skills
- International Student & Visa Advice
- IT Service Desk
- Student Funding
- Student Health and Wellbeing
- Student Support Hub Advisers
The Student Support Hub also has a medium and large group room which can be booked by students through the Students’ Union, as well as a Sensory Room for neurodiverse students which can be used through Student Health and Wellbeing.
Support@City for Clerkenwell and Moorgate students
Support@City is our online system for Clerkenwell and Moorgate students where you can find answers to questions you have through our chatbot and knowledge-based articles.
If you’re unable to find the answer you’re looking for, then you can submit and track queries on the system to the following services:
- Accommodation
- City Cares
- International Student and Visa Advice
- Student Funding
- Student Health and Wellbeing
- School Student Welfare teams
- Student Support Hub Advisers
Merging City and St George’s Resources
As we bring together resources for City (Clerkenwell) and St George’s (Tooting) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.
Clerkenwell students can contact campus.news@citystgeorges.ac.uk
Tooting students can contact studentlifecentre@sgul.ac.uk.