Health & Wellbeing
Student Health & Wellbeing includes four teams who provide practical, emotional and specialist disability related support to our students.
City St George's University’s Student Health and Wellbeing service is committed to nurturing an environment that is inclusive, diverse, free from discrimination and anti-racist. Staff are trained in cultural competence and are encouraged to engage in further training opportunities that raise awareness about racism and internal/societal biases.
Our service is aware of the effects that racism can have on the emotional wellbeing of people of colour and offers a non-judgemental space for all students to seek support. We believe that by embracing diversity, we can form a community where students are empowered to thrive, learn, and contribute to a more just society.
The Student Health and Wellbeing Engagement Service
Your first port of call for Student Health and Wellbeing. If you’re not sure how we can help, or would like to talk to someone about what we can offer, please get in touch.
- First contact conversations
- Health and Wellbeing promotional activities
- Student signposting/ check-in appointments
- Weekly drop-ins
- Awareness raising campaigns
Student Health and Wellbeing is based on the first floor of the Drysdale building, within the Student Support Hub. We are open and available to all City St George's students.
Our student drop-in opening hours are Tuesday to Thursday 10am-12pm and 2pm-4pm.
General working hours are 9am - 5pm, Monday to Friday.
How we can help you
We offer a range offer services to meet diverse, individual needs and support you to manage your wellbeing and fulfil your potential whilst studying.
Register with the Student Health and Wellbeing Team at City St George's
If you'd like to understand the support you can receive through our services, book an online chat with one of our Engagement Advisers who can assist with signposting to internal and external services.
Overview of our services
- Student Health and Wellbeing Engagement Service- offers health and wellbeing promotion, first contact conversations and drop-in sessions.
- Student Disability and Neurodiversity Service- offers support and guidance, including reasonable adjustments for students with long-term health condition(s), physical disability or ASD. Also offers personalised, individual specialist study skills advice and reasonable adjustments for students with Specific learning differences.
- Student Mental Health Service- offers practical and emotional support throughout studies, including specialist mentoring support and reasonable adjustment recommendations
- Student Counselling Service- offers confidential counselling to support and help understand any issues or difficulties which may affect wellbeing, and learn how to manage psychological health
You will be asked for your location preference when booking your appointments (online or in person), we will do our best to accommodate your request, but if this is not possible, you will be informed in advance of your appointment.
Registering with the Student Health and Wellbeing Team
Our team offers advice and support for students with Specific Learning Differences (SpLDs), disabilities or long-term health conditions including those with diagnosed mental health conditions. Counselling is available irrespective if you have an SPLD, disability or diagnosis.
Please register with the team today so that we can share with you the types of support available to you throughout your studies.
Register now to find out how we can help you.
Our standard waiting time for an initial appointment after registering is two to three weeks. This can sometimes rise in times of high demand. If we feel you are at higher risk, you will be prioritised. All students are triaged within 24 hours (Monday - Friday 9am to 5pm). During triaging, if we feel you may be at higher risk, we will contact you by phone and email.
Providing evidence of your disability or health condition
We may ask for evidence when you register with the Disability, Neurodiversity or Mental Health Services. You can email this to us at wellbeing@city.ac.uk or submit it when you complete your e-referral form with us.
You can find further information on the evidence we may ask for here.
If you would like to, you can download our evidence request form and return to us by email once completed.
You can send this to your GP or evidence contact to provide us with confirmation of your health condition.
The CityWellbeing app
Download the CityWellbeing app, available free for all students, and see how it can help you to boost your wellbeing.
Download CityWellbeing through iOS or Google Play and it will ask you to complete a short questionnaire to see your wellbeing score.
Crisis and Emergency
We do not provide out of hours or crisis support.
If you are concerned about your safety you should contact the crisis and emergency service listed below in the first instance however, if you feel it would be helpful to speak to someone you can also contact us. Where possible we will try to offer you a discussion within 24 hours.
We are usually open Monday to Friday, 9am - 5pm and are currently operating a remote service only. If the service is closed and you are concerned for your safety and wellbeing and feel that you need more immediate, urgent medical of psychological help you should contact any of the services listed below.
I require immediate, urgent medical or psychological help and support
If you require immediate, urgent medical or psychological help and support you can do any of the following:
- Contact your GP to book an emergency appointment
- Call the Samaritans on 116 123
- If you are currently in student halls you can contact a member of staff for help and support
- Visit your nearest A&E
- If more immediate, urgent care is required you can call an ambulance by dialling 999
- For a list of other helpline, text and in-person support services please see our support services page
- If you are outside of the UK, please contact your local doctor or specialist services
I have a mental health condition and access specialist NHS services
If you have a mental health condition and are already accessing specialist NHS services, as well as making use of the emergency medical and psychological services listed above, you are encouraged to do the following:
- Contact your specialist mental health team (e.g. Community Mental Health team, Early Intervention team etc)
- If you are currently under the care of a local Crisis Team you can contact them directly
- Follow your personalised crisis and emergency plan or any advice provided by your specialist team
Specialist helpline, text-based and in-person support services
You will find a list of confidential specialist organisations, helplines and services below. Please note, this is not an exhaustive list and not all of the services listed offer out of hours support.
Please use the contact details provided more information.
General support services
Samaritans
Whatever you’re going through you can call the Samaritans for free, any time.
They offer support 24 hours a day, 365 days a year. You don’t have to be feeling suicidal to call them.
Helpline: 116 123 Callers who are deaf or who have hearing or speech impairments can use the Next Generation Text (NGT) service Email support: jo@samaritans.org (they aim to respond to emails within 12 hours)
In-person emotional support is offered on a drop-in basis, you are advised to call in advance.
Papyrus
Papyrus is for young people under the age of 35 who have been thinking about taking their own life or have tried to harm themselves or those who are concerned about a young person.
HOPElineUK: 0800 068 4141 (please see the website for details of their operating times)
SANE
SANE is a leading UK mental health charity which offers emotional support and information to anyone affected by mental ill-health including family, friends and carers. This includes support lines, stories and blogs.
SANEline: 0300 304 7000 (4.30pm – 10.30pm)
SANE Textcare
SANE Textcare is a text service that allows you to arrange for messages of support at times that are right for you e.g. a regular time when you notice you feel lonely or isolated or a specific time when you would like some extra support such as before attending an appointment.
BAME/Minority Ethnic support services
The Black, African and Asian Therapy Network
An independent organisation specialising in working psychologically - informed by an understanding of intersectionality - with people who identify as Black, African, South Asian and Caribbean.
Muslim Counsellor and Psychotherapist Network
A network providing resources to the public. Their Counselling Directory lists professional, qualified and trained Muslim Counsellors, Psychotherapists and Psychologists, who work privately.
Nafsiyat - Intercultural Therapy Centre
Offers short term intercultural therapy to people from diverse backgrounds who live in Islington, Camden, Haringey and Enfield.
Imkaan
Offers a comprehensive list of support services in the UK for BAME women who are affected by violence.
Muslim Women's Network UK
A national charity working to improve social justice and equality for Muslim women and girls. They offer a faith and culturally sensitive counselling service, as well as a helpline which offers information, support, guidance and referrals for those who are suffering from or at risk of abuse or facing problems on a range of issues.
Muslim Community Helpline
A confidential, non-judgemental listening and emotional support service.
Helpline: 0208 908 6715 or 0208 904 8193 (Monday-Friday, 10am-1pm)
Singapore UK Association (SUKA)
Seeks to bring together Singaporean families, professionals and students to develop friendships and celebrate Singapore's multicultural events in the UK.
The Japan Society
The Japan Society organises a wide range of events
The Black Students Mental Health Project
Good Thinking has partnered with the Black Students Mental Health Project (BSMHP) to host a range of mental wellbeing resources, including blogs, podcasts and videos, which have been created by the black community within London South Bank University (LSBU).
LGBTQ+ support services
London Friend
A specialist service developed to improve the health and mental well-being of Lesbian, Gay, Bisexual and Transgendered people (LGB&T).
For further information please visit their website.
Switchboard LGBT+ helpline: 0300 330 0630 (10am – 10pm)
Galop
An anti-violence charity offering emotional and practical support for LGBT+ victims of hate crime, sexual violence or domestic abuse.
National LGBT Domestic Abuse Helpline
0800999 5428 (includes physical, psychological, emotional, sexual and financial abuse)
akt
A charity that supports LGBTQ+ young people aged 16-25 in the UK who are facing or experiencing homelessness or living in a hostile evnironment.
Crime-related support services
Victim Support
Supportline: 0808 1689 111 (you can dial 141 to hide your number but check with your network provider as this doesn’t work with all mobile networks). For operating hours please see here.
Text Relay and Interpretation
If you are deaf or hard of hearing you can contact Victim Support using Next Generation Text: 18001 0808 1689 111
Supportline also has an interpretation service for those who do not speak English as a first language.
The Havens
If you have been the victim of rape or sexual assault within the last 12 months, The Havens can help. They offer urgent medical examinations and can be contacted 24 hours a day. They provide support at three London locations depending on your preference. You don’t have to be referred or speak to the police to use this service.
Telephone: 020 3299 6900
You can find your nearest, alternative rape and sexual assault referral centre here. These services provide support to victims/survivors of rape or sexual assault regardless of whether you choose to report the offence to the police. They provide a provide space for interviews and medical examinations. Some may also offer counselling services.
Rape Crisis
A 24 hour national Freephone helpline service.
Helpline: 0808 802 9999 (12-2.30pm and 7-9.30pm)
Galop
An anti-violence charity offering emotional and practical support for LGBT+ victims of hate crime, sexual violence or domestic abuse.
National LGBT Domestic Abuse Helpline
0800 999 5428 (includes physical, psychological, emotional, sexual and financial abuse)
Domestic violence support services
Before you call helpline services you are advised to ensure that you are safe when you call the helpline.
This means that the perpetrator of the abuse is not in the same property as you (even if they are in another room, the garden or asleep), to avoid your call being overheard.
Please note, there may be a slight delay to your call being answered so try to ensure that you have sufficient time during which to make a call, safely.
If you are in immediate danger call 999.
Women’s aid
A service offering a national 24 hour helpline for female victims of domestic violence
Freephone National Domestic Violence Helpline
0808 2000 247
Please note, it is not always possible for a caller to connect immediately to a helpline worker during peak times 9.30am-3.30pm, you may be connected to a voicemail service. For more information please see here.
Mankind
A specialist support service specifically for male victims of domestic abuse and violence
National Helpline: 01823 334 244 (Monday-Friday 10am - 4pm + 7pm – 9pm)
Helpline services for the deaf are provided through Text Relay.
Visit www.relayuk.bt.com for details
Galop
An anti-violence charity offering emotional and practical support for LGBT+ victims of hate crime, sexual violence or domestic abuse.
National LGBT Domestic Abuse Helpline
0800999 5428 (includes physical, psychological, emotional, sexual and financial abuse)
Drug and alcohol support services
Drinkline
A free, confidential helpline for those who are concerned about their drinking or someone else’s.
Helpline: 0300 123 1110
Frank
Offers information and a 24 hour national drug helpline.
Helpline: 0300 123 6600
Frank also offers an online, confidential live chat service (2-6pm).
Eating disorder support services
Call Studentline 0808 801 0811 Weekdays 12-8 Weekends 4-8
Bereavement support services
Cruse bereavement support services
National Day by Day Helpline (Tel) 0844 477 9400
North London branch (Tel) 020 8340 1716
Accessible services to those with hearing impairments
The organisations listed below offer services which are accessible to those with hearing impairments.
Samaritans
Whatever you’re going through you can contact the Samaritans for free, any time. They offer support 24 hours a day, 365 days a year. You don’t have to be feeling suicidal to contact them.
Callers who are deaf or who have hearing or speech impairments can use the Next Generation Text (NGT) service
Email support: jo@samaritans.org (they aim to respond to emails within 12 hours)
SANE
A leading UK mental health charity which offers emotional support and information to anyone affected by mental ill-health including family, friends and carers. This includes support lines, stories and blogs.
SANE Textcare
a text services that allows you to arrange for messages of support at times that are right for you e.g. a regular time when you notice you feel lonely or isolated or a specific time when you would like some extra support such as before attending an appointment. For more information and to access this service please see here.
SANE Support Forum
A space to share your experiences with other members and give and receive mutual support. For more information and to access the forum please see here.
CALM – Campaign Against Living Miserably
Support dedicated to supporting young men who are feeling low, depressed, suicidal or in crisis
Mankind
A specialist support service specifically for male victims of domestic abuse and violence. If you are in immediate danger call 999.
Helpline services for the deaf are provided through Text Relay.
Visit https://www.relayuk.bt.com for details
Victim Support
If you are deaf or hard of hearing you can contact Victim Support using Next Generation Text: 18001 0808 1689 111
For operating hours please see their website
Anxiety UK
Support, advice and information on a range of anxiety and anxiety-based depression conditions.
Text Service: 0753 7416 905 (Monday to Friday, 9.30am – 5.30pm).
Responses are limited to 150 characters.
Anxiety related support services
Anxiety UK
A charity offering support to those living with anxiety, specific phobias and anxiety-based depression. Services are available Monday to Friday, 9.30am – 5.30pm (excluding bank holidays).
Infoline: 03444 775 774
Email: support@anxietyuk.org.uk
Text: 07537 416 905
Low cost therapy is also available through this service.
For more information about different types of support offered, please visit their website or call the Infoline.
OCD Action
UK national charity specialising in Obsessive Compulsive Disorder (OCD).
OCD action offers support to anyone affected by OCD including information about treatment, online and community based support resources and support services. An online peer support forum is also available.
Helpline: 0845 390 6232
Email: support@ocdaction.org.uk
OCD UK
A charity run by people with obsessive compulsive disorder (OCD), for those living with OCD.
Helpline: 0333 212 7890 (Monday to Friday, 9am-5pm)
Merging City and St George’s Resources
As we bring together resources for City (Clerkenwell) and St George’s (Tooting) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.
Clerkenwell students can contact campus.news@citystgeorges.ac.uk
Tooting students can contact studentlifecentre@sgul.ac.uk.