Software (AppsAnywhere)

1. Ensure you are using a Microsoft Windows 10 device, This can be either your own device or any City device on campus.

2. Open AppsAnywhere

• If you’re on a campus PC, this might open automatically when you log in
• If you exit it and need it later, you’ll find a shortcut on the desktop and an item in the Start Menu
• If you are on a personal computer, you will be prompted to install the 'AppsAnywhere Client', this is needed to launch the applications.

3. Search for or find the software you want to use

• You can either search at the top right or scroll.
• Once you find the software you need, you can click it and view a quick description before launching it.

4. Click Launch

For guidance on installing software locally onto your personal device, this can be found on our IT Knowledge Base 'Find an Answer'.

You have been directed to this page as you require access to software which cannot run on your operating system.

Student lab computers are available remotely. This enables access to applications and files if using a non-Windows 10 device.

You will need to connect to the University VPN.

Once connected to the VPN you can access the service at labs.city.ac.uk

If you require further information as to how to use this service there are more detailed instructions available.

The application you are trying to launch needs you to be connected via the university VPN before it will launch.

If you have not installed the VPN client please follow the instructions to install the VPN software.

Once the software is installed please run the VPN client and connect to the VPN service. Allow 30 seconds for your PC to update it's network settings before continuing to the next step.

You will need to logout of Apps Anywhere and restart your browser before you try to launch the application again.

Your application should now run

We've put together some guidance on programmes and software you can use to study remotely.

AppsAnywhere

We offer access to a large variety of software applications through our AppsAnywhere service. This also enables access to some applications remotely off-campus.

For further information see studenthub.city.ac.uk/information-technology/appsanywhere.

City Virtual Desktop (CVD)

The City Virtual Desktop (CVD) service gives you access to a Microsoft Windows desktop and the core applications that you have available on campus.

VPN

Our virtual private network (VPN) service, Ivanti Secure Access, is no longer available. We are currently working to procure and implement a new VPN service for City. In the meantime, students can use the City Virtual Destop to connect to City Services that are usually only accessible on-campus.

Microsoft Office

You can install and use Microsoft Office (Word, Excel, Team and OneNote) on your personal device in three quick steps:

1. Visit https://www.office.com

2. Log in with your email address and password

3. Select ‘Install Office Apps’

Microsoft OneDrive

If you currently have your files stored on your personal computer we would recommend moving these over to your OneDrive, City’s online file service. This will mean you can access your files on any device at any time.

• Access OneDrive: navigate to office.com> login using your City email address and password > select OneDrive from the main menu
• Add Files: You can upload files to OneDrive by either selecting your files in file explorer and dragging them across onto the screen showing OneDrive. Alternatively, from OneDrive you can select Upload > select the files or folders you wish to upload.

If you are uncomfortable undertaking this process please don’t hesitate to contact the IT Service Desk.

Microsoft Teams

Included in Microsoft Office, all City Students now have access to Teams. Microsoft Teams is a unified communication and collaboration platform that combines chat, video meetings, file storage (including collaboration on files), and application integration. The service is part of the Office 365 suite available to all students.

Students can use this online via a web browser and can also download Teams to their device. Please see the following guidance for those looking to use the system for the first time.

• Download Teams
• Get Started with Teams

Zoom

Zoom enables you to engage with others using video and voice calls.

Access Zoom at www.city.ac.uk/zoom and sign in using your City email and password.

For tips for setting up Zoom, scheduling meetings, hosting and sharing your screen. LEaD’s Zoom Quickstart Guide

Microsoft Office Support

If you have a question about Teams, OneDrive or Office 365 more generally, join our Community Support on Teams, open to all staff and students to see how we can help.

Self Service Password Reset

You must register for ‘Self-Service Password Reset’

Setting up your self-service account is a one-time process and allows you to access Office 365 and reset your password (should you forget it) without contacting the IT Service Desk.

1. Visit pwdreg.city.ac.uk
2. Login with your username (e.g abcd123) and password.
3. Setup additional security verification methods of your choice, either:
   1. A mobile phone number – you will be sent a text should you reset your password.
   2. Security questions – you will be asked to answer three security questions should you reset your password

For further information see our studenthub page here.

Research Students

For information on research tools please see our guidance page.

Further Information

Please visit our IT service pages on the StudentHub for further information. On these pages you will find a list of software you can access remotely as well as advice on resetting your password from home.

We would like to encourage you to use our Find and Answer knowledge base, for answers to frequently asked questions as well as self-help guides.

AppsAnywhere only allows applications to run on devices that the applications are designed to run on. A Windows application will only run on a windows device. In the near future, we hope to make applications available for other platforms.

As an alternative for Apple devices, you can access AppsAnywhere applications via remote access into a City Lab computer. This allows you to run the applications using a different operating system such as Mac OSX. Please be aware the speed in which programs will run in this scenario will not be as fast as running from your own device and will be very dependent on your bandwidth.

Instructions for this can be found on our IT knowledge base 'Find an Answer'.

You may notice the Cloudpaging Player on your desktop.

The Cloudpaging Player will be installed automatically when you install the AppsAnywhere Client on your Windows computer. This is needed to launch applications available in AppsAnywhere.

'Cloudpaging' is the technology which enables applications to run locally on your computer without having to first be downloaded or installed.

These ‘Cloudpaging’ applications run locally on your computer. This means they appear on your Start Menu and work the same as installed apps.

Each time you restart your computer the Cloudpaging Player will load automatically, so any apps you have launched from AppsAnywhere can still be used.

To report an issue with AppsAnywhere please raise an incident using the following form.

To request an application be added to AppsAnywhere you can use the following request form.

You can work offline on your Windows device using the Cloudpaging Player. For personal devices that are running Windows 10, this is installed automatically when you download the AppsAnywhere Client.

Some apps are available to use offline using the Cloudpaging Player. These apps will continue to work even if you lose your Internet connection.

If an app freezes when you go offline (or shows an error), simply connect to the internet again and the app will resume.

You can also check which of your apps are available to use offline in advance:

1. From your desktop, click the Start menu and type Cloudpaging Player.
2. Open Cloudpaging Player, click the File menu and choose Work Offline.
3. See the list of apps that will not be available offline.

1. You should always choose No.

Note: Offline apps continue to work automatically when you disconnect from the Internet. There is therefore no need to choose the Work Offline option in normal use.

Removing apps from Cloudpaging Player

If you need to remove a Cloudpaging app from your computer you can do so quickly and easily.

1. From your desktop, click the Start menu and type Cloudpaging Player.
2. Open Cloudpaging Player, click the application you want to remove and then the Remove button.

1. All components of the application will be removed (from the Player and your Start Menu).

If you wish to launch the application in future, you can access it again from AppsAnywhere.

The first time you run an application in AppsAnywhere, you will need to download the application from our servers and install it on your PC.

Over a slow internet connection this may take some time. You can monitor the process of installation via the CloudPaging app that is installed by AppsAnywhere the first time you use it.

On the first run, the application may run before it is entirely downloaded and may run slowly until this is completed. Once the installation process has completed the app will be cached on your PC and should start quickly each time you start it.

When using AppsAnywhere on personal devices, some applications may not be launched due to either being too large in file size or the software license does not permit usage outside of the City campus. Additionally some applications require you to be connected to City's VPN.

Information on all of these requirements is viewable in the 'More Info' section below the 'Launch' button.

Large Apps and Campus License only Apps

In the case of Apps being either too large in file size or limited by licensing, you will need to use our remote student computer lab service. This will allow you to access a campus PC from your personal device, allowing you to run the software.

Instructions for remote student computer lab access can be found here.

VPN Applications

Some Apps will not run unless you are connected to City's Virtual Private Network (VPN). This will be displayed on the application tile as *VPN required*

Please Note: If you are using a City Lab PC on campus, a VPN is not required as you are directly connected to the network.

Further information can be found in the 'More Info' tab accessible under the launch button on the application.

Here is guidance on connecting to the City VPN for Windows or Mac devices.

Some Applications are specific to schools and therefore will not be available to every student.

You can provide feedback on AppsAnywhere using the 'IT Feedback' app on the portal.

There are some programs that require installation from home use of personal devices.