IT Services

Access IT and audio-visual facilities, expertise and support across the City campus.

Merging legacy City and St George's resources

As we bring together resources for Clerkenwell & Moorgate (legacy City) and Tooting (legacy St George’s) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.

Clerkenwell & Moorgate students can use Support@City

Tooting students can contact studentlifecentre@sgul.ac.uk.

For Clerkenwell and Moorgate Campus Students

Getting started

This video provides you with an induction to get you started using IT systems at City, University of London.

IT support for staff and students

The IT Service Desk is the first point of contact for all IT queries. We aim to support your learning and research by providing professional advice to help resolve your IT problem or request over the phone, online and face-to-face.

Online help

Log onto IT Self Service

If you are having problems logging in you can raise an incident as a guest http://citystgeorges.ac.uk/itservicedesk > Unable to access the IT Service Portal? Log an Issue (as a guest)

If you cannot log-in to IT Self Service then please phone using the details below

  • Report an IT incident (fault)
  • Raise an IT service request
  • Access an array of helpful step by step instructions and user guides by clicking on ‘Find an answer'
  • View and track your open incidents and requests
  • If you cannot log onto IT Self Service then please phone using the details below

Telephone support

Call our friendly and supportive IT Service Desk team

Face to face support

We offer face to face IT support and expert advice to all students at City St George's, University of London. You can obtain basic technical support and assistance including:

  • Problems using software and other City St George's IT Services
  • Removing viruses and malware
  • Wireless set up on laptop and mobile devices
  • Laptop performance issues
  • Password reset information

Our opening hours are between 9am - 5pm, Monday to Friday at the following locations:

  • Student Support Hub, Drysdale Building, 1st floor
  • Bayes Business School, Library, 1st floor

LinkedIn Learning

All students have unlimited access to LinkedIn Learning. The platform provides access to over 13,000 professional courses developed by industry experts.

You can sign into LinkedIn Learning with your University email address.

Student Digital Support Community

The Student Digital Support Community on Teams is run by Digital student advisers to help you to improve your digital skills for online learning. The community is also a great place to meet new friends.

Gartner Campus Access

Gartner is the leading provider of research and analysis on the global IT industry. City St George's students and staff are able to access Gartner Campus Access. Learn more on how to access Gartner.

Providing IT Computer Lab Feedback

In order to provide IT Feedback, please use the following request form on the IT Self-Service Portal.

Feedback Request Form

You can also read more about our IT policies to understand our guidelines on data security, acceptable use of technology, software management and user responsibilities.

Contact us

IT Service Desk
Information Technology
+44 (0)20 7040 8181

For Tooting campus students

The online helpdesk is your first point of contact for all queries, problems and requests regarding IT and AV services at St George’s. (All queries, problems and requests regarding the City St George's website should be made to the Web Content Team.)

When logging a fault, please make sure you have as much information as possible to hand, in particular details of any error messages.

If you need to visit a member of the team for any reason (such as collecting or returning equipment), please use the email address on the right to book an appointment. So, we can serve you better, please do not email individual members of our team directly.

Please email us here for all IT support queries, helpdesk@sgul.ac.uk or call us on 020 7040 2952

IT chatbot

The IT chatbot can assist with a broad range of IT related issues. These include hardware, software, login, network and more.

The chatbot can be accessed through Microsoft Teams by clicking on the "View more apps" icon on the sidebar and searching for "ITAV".

Face-to-face support

Visit our IT Helpdesk for help and advice on access and password issues, mobile devices, laptops, Wi-Fi and more.

Our opening hours are between 12-2pm Monday to Friday at the following location:

  • Jenner Wing. Ground Floor. Corridor 10. Room 0.27 (access via Corridor 3 near Pret).

If you have issues with your desktop PC or need help outside of the times listed, please email IT/AV Support.