Study Skills & Support

City St George's offers many ways to support you academically as well as for your wellbeing or student experience.

Merging legacy City and St George's resources

As we bring together resources for Clerkenwell & Moorgate (legacy City) and Tooting (legacy St George’s) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.

Clerkenwell & Moorgate students can use Support@City

Tooting students can contact studentlifecentre@sgul.ac.uk.

For Clerkenwell and Moorgate Campus Students

Student support services

Here at City St George's, there are lots of services available to support you throughout your studies. If there’s anything which is worrying you or disrupting your normal work, study or personal life, you can contact the relevant service who can provide help.

Some of the services you may want to speak to are:

If you would like to learn more about what help and support City St George's, refer to the Help and Support section of the Student Hub.

Supporting your Attendance and Engagement

City St George's is dedicated to supporting students' success and future aspirations. The Student Charter emphasizes taking responsibility for academic progress and creating one's university experience which starts by actively participating in teaching and extracurricular sessions, engaging with peers, and seeking help when needed.

Support within your School

There are key members within your School of study and course to support your student experience while studying at City St George's, University of London.

Support@City

To make sure you can access the help you need throughout your studies, we have launched Support@City, a new online system which will allow you to submit and track the progress of your query through a dedicated portal.

The new system means rather than emailing multiple teams individually about your query, you can allow us to securely share your query with other teams within the system, removing the need for you to email each team individually.

How to access support

The support services you can access through the system are:

If you need to speak to any of the teams who aren’t using Support@City, please continue to contact them as usual.

How to use the system

  • Read through the relevant Student Hub page to see if you can find the answer you need.
  • If you can’t find the answer and need to speak to someone, login to Support@City using your student ID number and complete the short form to send your question or request to the relevant team.
  • Check the progress of your query by logging into the system.
  • Find knowledge-based articles in the system, which have answers to the frequently asked questions about the support offered by the teams in the system.

Background on the system

We have introduced the system based on your feedback that you can find it difficult to navigate support and know which team to contact at City St George’s.

Our investment in the new system is one of the ways we’re delivering our aim to continue improving the student experience as part of our new strategy.