You will need to use the SEAtS app to check in to your classes and record your attendance. Here's how it works.
As we bring together resources for Clerkenwell & Moorgate (legacy City) and Tooting (legacy St George’s) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.
Clerkenwell & Moorgate students can use Support@City
Tooting students can contact studentlifecentre@sgul.ac.uk.
Undergraduate students at Clerkenwell and Moorgate campuses, as well as postgraduate students studying Law, Bayes, SPGA and some SST courses are required to record their attendance at all timetabled activities on campus and online using SEAtS.
Recording attendance helps the University support you throughout your time at City St George’s, ensure you're engaging in your studies and developing to your full potential. Engaging well in your studies helps you succeed, while inconsistent attendance could have a negative impact on academic performance.
By using the SEAtS mobile app, the University is able to improve the way attendance data is recorded and used and identify moments when you may need more support. If you miss classes, City St George's can quickly reach out to you to check if everything is OK and direct you to the relevant teams that can help.
The app lets you:
*Please note card readers will no longer be in used to capture attendance, all attendance will be captured via the SEAtS mobile app.
You are required to use the SEAtS app to record your attendance at every timetabled activity, on campus and online.
Recording attendance helps us support you throughout your studies. We know that consistent engagement is linked to better academic performance, so if you start missing classes we can check in early and point you to the teams that can help.
We are constantly looking to improve your student experience and the systems that support it. Please note card readers will no longer be used to capture attendance.
You are able to view your timetable and keep track of your attendance all in one place with the SEAtS Mobile app.
Once you have completed your enrolment you are able to access the SEAtS app.
To download, search for “SEAtS Mobile” in the Apple App store or Google Playstore.
When using the app, you will need to apply the following three settings:
1. Wi-Fi - The app needs to be connected to Wi-Fi in order to accurately record and update your attendance. Across our campuses, we have free Wi-Fi available to all our current students via Eduroam.
2. Bluetooth and Location settings - The app checks you in through the use of Bluetooth and Location, so it is pivotal you allow the app access to this. When using the app for the first time, you will be prompted to grant the app access to your Bluetooth and Location. If these settings are not switched on when using the app, you will not be able to mark your attendance.
3. Notifications - Allowing notifications from the SEAtS app makes checking in easy (a simple click) and helps ensure you arrive to class on time. Within the app you can also amend when you receive the check-in reminder. We recommend you set this reminder for 15 minutes before class. You can do so by:
Open the app > Click "More" in the bottom right-hand corner of the screen > Click "Settings" > Choose "10 minutes before class" in the dropdown.
The University is constantly looking to improve your student experience and the systems that support it.
Through the "SEAtS Mobile" app, recording your attendance is as quick as a tap – simply go to your timetabled room, check into the app to mark your attendance and you're all set to go!
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Mark your attendance on the app in four easy steps:
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Through SEAtS you can access your online classes in five easy steps, Watch our short video below or follow the steps listed:
Please note: To make accessing your timetable easier we would also recommend you change the default homepage on SEAtS to your profile.
Joining your online classes is the same as checking in for in person classes
The earliest you can join your class is from 10 minutes before the scheduled start.
If you experience any technical issues, try closing any windows that were on the platform and try accessing the website again via a new and fresh browser window (Google Chrome or Microsoft Edge preferable).
If the issues persist, please complete the technical support form so the University's IT team can investigate further.
If the class link in your SEAtS calendar is not working, please close any windows or tabs that may have previously been open on the platform. Then, try accessing the link again using a new browser window (Google Chrome or Microsoft Edge are recommended).
If you try to use a browser window that has been logged into the platform for a long time, your session may have expired. This can cause the page to freeze or become unresponsive, which can prevent you from accessing your online classes.
If the page is unresponsive or does not display any data, manually enter the URL below into a new browser window, or try a different browser:
https://city.seats.cloud/angular/#/me?tab=Profile
and go to the Calendar section, select your online class, and click ‘Watch’. This should open Microsoft Teams.
If you joined your online class via the SEAtS platform within the attendance registration window, your attendance will usually be confirmed immediately in the SEAtS mobile app. In some cases, however, it can take up to 24 hours for your attendance to appear.
Please allow up to 24 hours and check again. If your attendance is still not showing after this time,please contact your Student Engagement team.
You are responsible for ensuring your attendance is recorded at each scheduled session. Lecturers and Engagement Teams are not obligated to amend attendance records, so there is no guarantee that a missed check-in will be updated.
If you do forget to check in, it is good practice to make yourself known to the lecturer at the end of the session so they are aware that you attended.
We recognise that unforeseen situations may arise, making it difficult for you to attend your classes.
If your absence is 7 days or less:
You do not need to apply for an Authorised Absence if it is seven days or less.
If your absence is 8 days or more:
Please submit an Authorised Absence via the SEAtS mobile app.
To do this you can watch the video instructions or follow the steps below:
1. Click the ‘Requests’ section at the bottom of the app
2. Then click the Blue plus (+) icon
3. You will be directed to submit a new request, select ‘Absence’
4. Fill in the form, ensure you have selected your desired start date and start time before moving to end date and end time.
5. Attach your supporting evidence and press ‘Send’
NB: Please note that the maximum file size you can upload as evidence is 5MB. If your evidence file is larger try compressing the file or sending it as a ZIP file. If you continue to have issues, email the files separately to your Engagement Team and let us know via the comments box in your absence application.
Once an Authorised absence has been granted the attendance calendar will be updated and you will be recorded as having an Authorised absence. If you are unable to attend a class, for any reason and have not been granted an Authorised absence prior to your date of absence, you will be marked as absent.
You can expect to receive the outcome of your request within 7 calendar days.
As a City St George's student, you are responsible for catching up on missed learning when you cannot attend. If you know that you have missed content and need to catch up, you should contact your module leader for support.
Please note:
Sponsored students
The process for recording attendance is the same, but it is extra important to register your attendance if you’re a sponsored student on a student visa. UK Home Office policy means we are required to regularly check you are engaging with your studies.
If you do not meet the attendance and engagement requirements, your visa status could be at risk. Please ensure you are clear on the attendance requirements by referring to your programme handbook and checking the guidance for International students.
Declined absence requests
If your absence request has been declined, you can click into the comments on your request which will be updated with the reason, remember, all requests need to be over 8 days and have supporting evidence.
You can check into your teaching session from 10 minutes before the scheduled start time until 15 minutes after and you’ll be marked as attended.
If you check in between 15 to 30 minutes of the activity you will be marked as late. After that you will automatically be marked as absent.
Any tap-ins before 10 minutes of the start of the lecture are not recorded in our attendance monitoring system.
If you have questions about what this means for your attendance or have concerns about checking in early, please contact your School Office directly.
We will contact you if there are concerns about your attendance to check that you are OK and offer support. The steps we may take are set out in the Taught Student Engagement Policy.
Attending scheduled teaching is an essential part of your learning, which is why City St George’s keeps track of student attendance for course activities like lectures and seminars.
Falsifying attendance records can lead to disciplinary procedures laid out in Senate Regulation 13: Student Disciplinary. We would consider whether it may be academic misconduct if you gain an academic advantage (e.g. someone tapping in to gain marks for a module where attendance is one of the methods of assessment). These cases would be assessed via the Academic Integrity and Misconduct policy.
Students who are seen to be tapping into a lesson and leaving, will have their records manually amended and may be issued a warning, following which there could be disciplinary action taken against you for violating our policies.
If your student records are manually amended to reflect your absence, you could fall below your courses attendance threshold. For students who are on a sponsored student visa, it is also important to note that if there are continued concerns linked to your engagement and attendance, you risk losing your student visa. We encourage all students to attend and participate in their schedule activities to make the most of your time and learning while studying at City St George's.
If in doubt, always try pulling down the screen of your app to refresh the page or by closing the app and restarting it again.
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If your course information appears incorrectly on the mobile app, please contact your Course Officer. Please note, this issue does not affect your attendance recording.
If a class does not appear in your app, please log into MyTimetable and check to see if the class is listed there. If the class appears in MyTimetable but not in the app - try refreshing the app to update your schedule.
If the class is missing from MyTimetable please let your School Engagement Officer know.
If the room listed in the app is different from the one you were told to attend, go to and check in at the room you were instructed to attend.
If you’re having issues with your personalised timetable, or don’t think it is correct, please contact your Course Officer or Programme Office team.
Always try pulling down the top of the screen to refresh your app, if this doesn't work please close and reopen the app.
If your attendance hasn't updated, please wait 24 hours before contacting your School Engagement Officer, this allows time for any system updates, especially if there was a last-minute room change.
Wait at least 30 seconds before selecting cancel check in and try connecting again. If this doesn't work close and reopen the app and try to check in again or try a different location in the room.
If the issue continues:Take a screenshot of the error and raise a ticket with IT at IT Service Desk.
Please note IT cannot update your attendance.
If your class is missing, it usually means you haven’t been allocated correctly. Please contact your Course Officer, who can resolve this.
