We are constantly looking to improve your student experience and the systems that support it. Please note card readers will no longer be used to capture attendance.
You will need to use the SEAtS app to check in to your classes and record your attendance. Here's how it works.
Merging legacy City and St George's resources
As we bring together resources for Clerkenwell & Moorgate (legacy City) and Tooting (legacy St George’s) students, some content may be specific to one campus and not the other. For the most relevant information, try using specific keywords or exploring content related to your department. If you need help, our support teams are available to guide you.
Clerkenwell & Moorgate students can use Support@City
Tooting students can contact studentlifecentre@sgul.ac.uk.
Quick links:
- Download the SEAtS app
- Checking in on campus
- Checking in for online classes
- Authorised absences
- Falsifying attendance
- SEAtS Mobile app support
Mark your attendance using SEAtS
Undergraduate students at Clerkenwell and Moorgate campuses, as well as postgraduate students studying Law, Bayes, SPGA and some SST courses are required to record their attendance at all timetabled activities on campus and online using SEAtS, which is available via app or web browser.
Recording attendance helps the University support you throughout your time at City St George’s, ensure you're engaging in your studies and developing to your full potential. Engaging well in your studies helps you succeed, while inconsistent attendance could have a negative impact on academic performance.
By using the SEAtS system, the University is able to improve the way attendance data is recorded and used and identify moments when you may need more support. If you miss classes, City St George's can quickly reach out to you to check if everything is OK and direct you to the relevant teams that can help.
The SEAtS mobile app lets you:
- View your timetable anytime, anywhere, and on the go
- Track your attendance & check in
- Submit authorised absence requests
Download the SEAtS app
You are able to view your timetable and keep track of your attendance all in one place with the SEAtS Mobile app. Once you have completed your enrolment you are able to access the SEAtS app.
Download the app from the Apple App store or Google Playstore.
- Log in using your legacy City email (Firstname.Lastname@city.ac.uk) and password.
- The first time you log in, you’ll be asked to set up Multi-Factor Authentication (MFA). Please refer to our Multi-Factor Authentication set-up guide on the IT Self-Service portal for more information. If you still have issues with MFA please submit a ticket for SEAtS Student Mobile App issues on the IT Self-Service portal, visit the IT Help Desk in-person in the Student Support Hub (Level 1, Drysdale Building) or call the IT Service desk on 020 7040 8181.
Necessary settings
When using the app, you will need to apply the following three settings:
1. Internet connection - The app needs to be connected to the internet in order to accurately record and update your attendance. Across our campuses, we have free Wi-Fi available to all our current students via Eduroam.
2. Bluetooth and Location settings - The app checks you in through the use of Bluetooth and Location, so it is pivotal you allow the app access to this. When using the app for the first time, you will be prompted to grant the app access to your Bluetooth and Location. If these settings are not switched on when using the app, you will not be able to mark your attendance.
3. Notifications - Allowing notifications from the SEAtS app makes checking in easy (a simple click) and helps ensure you arrive to class on time. Within the app you can also amend when you receive the check-in reminder. We recommend you set this reminder for 10 minutes before class. You can do so by:
Open the app > Click "More" in the bottom right-hand corner of the screen > Click "Settings" > Choose "10 minutes before class" in the dropdown.
Checking in on campus
The University is constantly looking to improve your student experience and the systems that support it.
Through the "SEAtS Mobile" app, recording your attendance is as quick as a tap – simply go to your timetabled room, check into the app to mark your attendance and you're all set to go!
Mark your attendance on the app in four easy steps:
- 10 minutes before the session is about to begin you’ll receive a notification on your phone
- When you arrive at the room, open and refresh your app by pulling down at the top of the screen and select the class you are attending to check into your session
- Wait for the app to connect to the room via Bluetooth, don’t close the app yet.
- You’ll receive a green tick confirmation in the app once you have successfully checking in.
What time should I join my class?
The earliest you can join your class is from 10 minutes before the scheduled start.
- If you join within 10 minutes of the start and until 15 minutes after the class has started, you will be marked as ‘Attended’
- If you join 15-30 minutes after the start, you will be marked as ‘Late’
- If you join more than 30 minutes after the start, you will be marked as ‘Absent’
Please note that if you check in more than 10 minutes before your class starts, your attendance may not be recorded.
Why can’t I see my class in the SEAtS calendar?
If your class is missing, it usually means you haven’t been allocated correctly. Please contact your Course Officer, who can resolve this.
My app isn't updating
Try pulling down the top of the screen to refresh your app, if this doesn't work please close and reopen the app.
If your attendance hasn't updated, please wait 24 hours before contacting your School Engagement Officer. This allows time for any system updates, especially if there was a last-minute room change.
What do I do if my app gets stuck when I try to check into my class?
Wait at least 30 seconds before selecting cancel check in and try connecting again. If this doesn't work close and reopen the app and try to check in again or try a different location in the room.
If the issue continues, take a screenshot of the error and submit a ticket for SEAtS Student Mobile App issues through the IT Self-Service portal, visit the IT Help Desk in-person in the Student Support Hub (Level 1, Drysdale Building) or call the IT Service desk on 020 7040 8181.
- Notify your teacher that you attended the class.
- This may be an internet issues – use the small x on the screen and check you attendance later in the day
Please note IT cannot update your attendance.
What if the internet goes down whilst I am checking in for my class?
If you experience any issues with internet connection whilst trying to check in for your class, continue with the process to check in on the app and once you have a stable internet connection you should see a green tick confirming your attendance.
I forgot to check in, what do I do?
You are responsible for ensuring your attendance is recorded at each scheduled session. Lecturers and Engagement Teams are not obligated to amend attendance records, so there is no guarantee that a missed check-in will be updated.
If you do forget to check in, it is good practice to make yourself known to the lecturer at the end of the session so they are aware that you attended.
What do I do if I'm having problems with my timetable?
If you’re having issues with your personalised timetable, or don’t think it is correct, please contact your Course Officer.
What do I do if my course information on SEAtS isn't correct?
Please contact your Course Officer if your Course information is not correct on your SEAtS app. Please be reassured that this issue does not affect your attendance recording.
If a class does not appear in your app, please log into MyTimetable and check to see if the class is listed there. If the class appears in MyTimetable but not in the app - try refreshing the app to update your schedule. If it still doesn't show after refreshing the app, please let your School Engagement Officer know.
If the room listed in the app is different from the one you were told to attend, go to and check in at the room you were instructed to attend.
If you’re having issues with your personalised timetable, or don’t think it is correct, please contact your Course Officer.
What happens if I have low attendance?
We will contact you if there are concerns about your attendance to check that you are OK and offer support. The steps we may take are set out in the Taught Student Engagement Policy.
Checking in for online classes
Through SEAtS web browser you can access your online classes in five easy steps. Watch our short video or follow the steps listed:
- Open the web browser version of SEAtS. Ensure that any previously open windows on the platform are closed, as they may have expired, and access to the platform is access through a new browser window each time.
- Log in with your legacy City email address (Firstname.Lastname@city.ac.uk) and password. You will be prompted to verify your account using your account using Multi-Factor Authentication (see our set-up-guide for help).
- Go to your calendar tab to view your timetable. Your online sessions will only display a class link from 10 minutes before its schedule start time. If the link is not displaying, please refresh the page.
- Click the class link to join – your session will open in the relevant platform. You’ll remain in the waiting lobby until the lecturer starts the session.
- Your attendance will automatically be recorded.
Please note: To make accessing your timetable easier we would also recommend you change the default homepage on SEAtS to your profile. The earliest you can join your class is from 10 minutes before the scheduled start. If you check in more than 10 minutes before the scheduled start, your attendance may not be recorded.
What time should I join my class?
The earliest you can join your class is from 10 minutes before the scheduled start.
- If you join within 10 minutes of the start and until 15 minutes after the class has started, you will be marked as ‘Attended’
- If you join 15-30 minutes after the start, you will be marked as ‘Late’
- If you join more than 30 minutes after the start, you will be marked as ‘Absent’
Please note that if you check in more than 10 minutes before your class starts, your attendance may not be recorded.
Why can’t I see my class in the SEAtS calendar?
If your class is missing, it usually means you haven’t been allocated correctly. Please contact your Course Officer, who can resolve this.
What should I do if I lose connection during class?
If you experience any technical issues, try closing any windows that were on the platform and try accessing the website again via a new and fresh browser window (Google Chrome or Microsoft Edge preferable).
If the issues persist, please submit a ticket for SEAtS online attendance issues through the IT Self-Service portal, visit the IT Help Desk in-person in the Student Support Hub (Level 1, Drysdale Building) or call the IT Service desk on 020 7040 8181.
What should I do if the class link in SEAtS isn’t working?
If the class link in your SEAtS calendar is not working, please close any windows or tabs that may have previously been open on the platform. Then, try accessing the link again using a new browser window (Google Chrome or Microsoft Edge are recommended).
If you try to use a browser window that has been logged into the platform for a long time, your session may have expired. This can cause the page to freeze or become unresponsive, which can prevent you from accessing your online classes.
- If using Safari, please turn off “Prevent Cross-Site Tracking".
- Avoid private/incognito mode or VPNs, as these block login tokens.
If the page is unresponsive or does not display any data, manually enter the URL below into a new browser window, or try a different browser:
https://city.seats.cloud/angular/#/me?tab=Profile
and go to the Calendar section, select your online class, and click ‘Watch’. This should open the relevant platform where your class is taking place.
What should I do if my attendance hasn’t registered?
If you joined your online class via the SEAtS platform within the attendance registration window, your attendance will usually be confirmed immediately in the SEAtS mobile app. In some cases, however, it can take up to 24 hours for your attendance to appear.
Please allow up to 24 hours and check again. If your attendance is still not showing after this time,please contact your Student Engagement team.
I forgot to check in, what do I do?
You are responsible for ensuring your attendance is recorded at each scheduled session. Lecturers and Engagement Teams are not obligated to amend attendance records, so there is no guarantee that a missed check-in will be updated.
If you do forget to check in, it is good practice to make yourself known to the lecturer at the end of the session so they are aware that you attended.
What do I do if I'm having problems with my timetable?
If you’re having issues with your personalised timetable, or don’t think it is correct, please contact your Course Officer.
What do I do if my course information on SEAtS isn't correct?
Please contact your Course Officer if your Course information is not correct on your SEAtS app. Please be reassured that this issue does not affect your attendance recording.
If a class does not appear in your app, please log into MyTimetable and check to see if the class is listed there. If the class appears in MyTimetable but not in the app - try refreshing the app to update your schedule. If it still doesn't show after refreshing the app, please let your School Engagement Officer know.
If the room listed in the app is different from the one you were told to attend, go to and check in at the room you were instructed to attend.
If you’re having issues with your personalised timetable, or don’t think it is correct, please contact your Course Officer.
What happens if I have low attendance?
We will contact you if there are concerns about your attendance to check that you are OK and offer support. The steps we may take are set out in the Taught Student Engagement Policy.
Authorised absences
We recognise that unforeseen situations may arise, making it difficult for you to attend your classes.
If your absence is seven days or less:
You do not need to apply for an Authorised Absence if it is seven days or less.
If your absence is eight days or more:
Please submit an Authorised Absence via the SEAtS mobile app.
To do this you can watch the video instructions or follow the steps below:
1. Click the ‘Requests’ section at the bottom of the app
2. Then click the Blue plus (+) icon
3. You will be directed to submit a new request, select ‘Absence’
4. Fill in the form, ensure you have selected your desired start date and start time before moving to end date and end time.
5. Attach your supporting evidence and press ‘Send’
NB: Please note that the maximum file size you can upload as evidence is 5MB. If your evidence file is larger try compressing the file or sending it as a ZIP file. If you continue to have issues, email the files separately to your School Engagement Team and let us know via the comments box in your absence application.
Once an Authorised absence has been granted the attendance calendar will be updated and you will be recorded as having an Authorised absence. If you are unable to attend a class, for any reason and have not been granted an Authorised absence prior to your date of absence, you will be marked as absent.
You can expect to receive the outcome of your request within seven calendar days.
As a City St George's student, you are responsible for catching up on missed learning when you cannot attend. If you know that you have missed content and need to catch up, you should contact your module leader for support.
Please note:
- Authorised Absences are only approved if you experience unforeseen circumstances such as; serious health issues, family emergencies, or jury duty.
- Authorised Absence process does not cover non-urgent events such as weddings or religious observances.
- If your circumstances prevent you from submitting any assignments, you should also complete an Extenuating Circumstances Request.
Sponsored students
The process for recording attendance is the same, but it is extra important to register your attendance if you’re a sponsored student on a student visa. UK Home Office policy means we are required to regularly check you are engaging with your studies.
If you do not meet the attendance and engagement requirements, your visa status could be at risk. Please ensure you are clear on the attendance requirements by referring to your programme handbook and checking the guidance for International students.
Declined absence requests
If your absence request has been declined, you can click into the comments on your request which will be updated with the reason, remember, all requests need to be over eight days and have supporting evidence.
Falsifying attendance
Attending scheduled teaching is an essential part of your learning, which is why City St George’s keeps track of student attendance for course activities like lectures and seminars.
Falsifying attendance records can lead to disciplinary procedures laid out in Senate Regulation 13: Student Disciplinary. We would consider whether it may be academic misconduct if you gain an academic advantage (e.g. someone checking in to gain marks for a module where attendance is one of the methods of assessment). These cases would be assessed via the Academic Integrity and Misconduct policy.
Students who are seen to be checking into a lesson and leaving, will have their records manually amended and may be issued a warning, following which there could be disciplinary action taken against you for violating our policies.
If your student records are manually amended to reflect your absence, you could fall below your courses attendance threshold. For students who are on a sponsored student visa, it is also important to note that if there are continued concerns linked to your engagement and attendance, you risk losing your student visa. We encourage all students to attend and participate in their schedule activities to make the most of your time and learning while studying at City St George's.
SEAtS Mobile App Support
If in doubt, always try pulling down the screen of your app to refresh the page or by closing the app and restarting it again.
If the issue continues, please submit a ticket for SEAtS Student Mobile App issues through the IT Self-Service portal, visit the IT Help Desk in-person in the Student Support Hub (Level 1, Drysdale Building) or call the IT Service desk on 020 7040 8181.