Frequently asked questions about registration at Clerkenwell and Moorgate

What is Online registration?

Online registration is a service that allows you to register, amend your details and pay your fees online through a series of simple screens. This is the first stage to completing your registration at City St George's, University of London.

I have not received my registration email. When should I expect it?

Students starting courses between August and October 2026

Invitations to register are usually sent to students holding a firmly accepted unconditional offer between 4-6 weeks before the start date of their course.

• We expect invitations to be sent to postgraduate students holding an unconditional offer for a course starting in September from the week commencing 10th August 2026
• We expect invitations to be sent to undergraduate students holding an unconditional offer for a course starting in September from the week commencing 17th August 2026

It is less than 4 weeks before my course start date. Why have I not received my invitation to register?

This may be because you do not yet hold a firmly accepted unconditional offer for your course.

If you have applied for your course through UCAS, please log into your UCAS Hub account where you will be able to see the status of your application.

If we require anything further from you in order to make a final decision on your application, you will be able to see this on your Hub account.

If you have received your exam results, please make sure you have sent them to UCAS Hub account where you will be able to see the status of your application. If we require anything further from you in order to make a final decision on your application, you will be able to see this on your Hub account.

If you have received your exam results, please make sure you have sent them to results@citystgeorges.ac.uk.

If you have accepted an offer for a postgraduate course, please refer to your offer notification to ensure that you have accepted your offer formally (which may involve paying a deposit to secure your place) and have met all the requested conditions of acceptance.

If you are unsure about whether or not your offer is accepted, or if there are any outstanding conditions, please contact your Admissions Team, who should be able to advise you.

Admissions contacts (Clerkenwell and Moorgate campus)

Undergraduate

Bayes Business School (BBS) - bayesug@citystgeorges.ac.uk
City Law School (CLS) - clsugadmissions@citystgeorges.ac.uk
School of Creativity & Communication (SCC) -sccugadmissions@citystgeorges.ac.uk
School of Health & Medical Sciences (SHMS) -health@citystgeorges.ac.uk
School of Policy & Global Affairs (SPGA) - spgaugadmissions@citystgeorges.ac.uk
School of Science & Technology (SST) - sstugadmissions@citystgeorges.ac.uk

Postgraduate

Bayes Business School (BBS) - Masters Degrees –bayes-masters@citystgeorges.ac.uk
Bayes Business School (BBS) – MBA –bayes-mba@citystgeorges.ac.uk
City Law School (CLS) -clspgtadmissions@citystgeorges.ac.uk
School of Creativity & Communication (SCC) -sccpgtadmissions@citystgeorges.ac.uk
School of Policy & Global Affairs (SPGA) -spgapgtadmissions@citystgeorges.ac.uk
School of Science & Technology (SST) -sstpgtadmissions@citystgeorges.ac.uk

The other reason why this may also be is because your Admissions team have not been able to complete an assessment to confirm your fee status, which is a required before you can be invited to register for your course.

Please check for any emails from the relevant email accounts (above) for communications about the need to confirm your fees status and follow any instructions/provide any requested documents as soon as possible. It is not possible to send you an invitation to register until this has been finalised, to ensure that you are charged the correct fee for your course.

If you have not received an email in relation to your fee status, please contact fees@citystgeorges.ac.uk

I am having problems completing registration, will I still be able to start my course?

Please let your Course Office know. It is always better to keep them informed so they can inform the central Registration Team of any students who are having difficulties.

You will have a maximum of 21 days from your course start date to finalise your ID check and complete registration. Please note, if you are on the Bar Vocational Studies or Solicitor’s Practice courses, you will have 14 days from the course start date to complete registration.

What if I don't complete registration within three weeks of the start of my course?

If you are a non-UK or Irish national sponsored for a Student Visa, your CAS sponsorship will be withdrawn and reported to the Home Office if you do not register by the relevant deadline mentioned above.

For non-UK/Irish Nationals with other immigration permission and UK and Irish nationals, failing to register within three weeks of the start of your course will lead to your IT account being suspended and may lead to your eventual de-registration from City St George's, so it is important that you complete your registration on time.

I have applied for a Student Loan from the Student Loans Company (SLC), but the Online Registration system does not show a record of it when I try to pay my fees. What should I do?

Please  select  the Amend Loan option and enter the amount of tuition fee loan you have applied for. If you have any difficulties, please contact Student Records at registration@citystgeorges.ac.uk.

The student loan details shown in the system are different from what I was expecting. What should I do?

Please  select the Amend Loan optionand enter the tuition fee loan amount that you have applied for. If you have any difficulties, please contact Student Records at registration@citystgeorges.ac.uk .

What is the Student Loans Company (SLC) and how do I contact them?

The Student Loans Company (SLC) is a government-owned organisation responsible for   student loans and grants  for higher education students across the UK. .
The SLC operates through four regional funding bodies:

• Student Finance England
• Student Finance Northern Ireland
• Student Finance Wales
• Student Awards Agency for Scotland

Please note that the SLC is a separate organisation from the University. Any decisions on funding eligibility are made by the SLC rather than the University.

There is no single point of contact for the SLC, instead you must contact your regional body. For example, if you are based in England then you will need to contact Student Finance England using the link provided above.

Am I entitled to a student loan from the SLC?

The SLC,  is responsible for assessing student eligibility for student finance. We recommend that you familiarise yourself with their eligibility criteria.

Undergraduate funding

• Student Finance England
• Student Finance Wales
• Student Finance Northern Ireland
• Student Awards Agency for Scotland

Postgraduate funding

• Student Finance England
• Student Finance Wales
• Student Finance Northern Ireland
• Student Awards Agency for Scotland

Research degree funding

• Student Finance England
• Student Finance Wales
• Student Finance Northern Ireland

Research degree funding is not available from the Student Awards Agency for Scotland.

Postgraduate healthcare students  based in England,  who are not already qualified practitioners may be eligible for the student finance package normally available for undergraduate students.

If the SLC confirms that you are eligible for a tuition fee and/or maintenance loan, you must complete your registration at the University before funding can be released.

Students who are  on an interruption of their studies or  re-sitting part or all of their year without attendance, are not normally required to pay tuition fees  and are not normally eligible  for a maintenance loan.

How do I apply for funding?

You must apply for your tuition fee loan and maintenance loan for each year of your course. . To avoid delays, applications should be submitted within the timescales set by the SLC.

Before funding can be released, you must:

• Have a valid National Insurance number verified by the SLC and the Department for Work and Pensions (DWP).
• Sign and return to the SLC your declaration that came with your student support notification entitlement letter.
• Complete your University registration

Once your application has been assessed, the SLC will confirm the amount of support available to you and issue a Loan Schedule detailing payment amounts and dates. It is your responsibility to ensure that all information provided to the SLC is accurate and that any requested evidence is submitted promptly.

If your funding is not in place before your course begins, you may need to pay your tuition fees initially and be reimbursed once your funding is approved.

What do I need to do before I start my course?

To avoid delays in receiving your funding, please check that the information held by the SLC matches the information held by the University.

• University – Your funding is attached to City St George's, University of London.
• Name – Your full name matches your passport or birth certificate.
• Date of birth –Your date of birth is correct.
• Course of study – The course listed on your SLC account matches your University course. If your course changes please follow the 'How do I amend my details with the SLC?' instructions below
• Loan amount – The course listed on your SLC account matches your University courseAny discrepancies may delay the confirmation of your registration and the release of your funding.

How do I amend my details with the SLC?

If you identify any  of the discrepancies mentioned above,  you should update your details through  your online SLC portal account.

Undergraduate Students

Changes should normally be made before your course begins.

To update personal details such as your address, email address or telephone number, log into your online Student Finance account and amend the details directly.

Postgraduate Students 

You will usually need to complete a 'Change of Circumstances Form'.

The relevant form can be found through your Student Finance account under:

Postgraduate Masters loans

Postgraduate Doctoral Loans

What if I have come through Clearing?

If you have secured your place through Clearing, you must ensure that your student finance application is updated to show City St George's, University of London as your institution. The SLC has prepared produced a video to assist students going through clearing.

How do I transfer my loan from another University to City?

If your funding is attached to another institution, you should update your application before your course begins.

Failure to do so may delay the release of your funding.

Undergraduate Students

Log into your Student Finance account and select:

Common Questions → I want to make a change to my application

Follow the instructions provided to update your institution and course details.

Postgraduate Students

Complete a Change of Circumstances Form to update your institution and/or course.

We strongly recommend that this is completed before the start of your course.
This is a straightforward process, and you should be able to access the Change of Circumstance form at the below links under the header 'Change an Application' and then 'Other Changes':

• Postgraduate Masters loans
• Postgraduate Doctoral Loans

Once your course has started, you will not be able to make any amendments yourself, so you must request that the University contacts the SLC to ask them to transfer your loan to us. This can be a lengthy process and can cause delays in payments being made to you.

You will need to contact us at studentloan@citystgeorges.ac.uk, providing your full name, university student ID number and your SLC Student Support Number (SSN) - format ABCD12345678E (four letters, eight numbers and a letter) or Customer Reference umber ((CRN)  advising that you need your attendance/registration confirmed. If you do not know your SSN or CRN, please contact the SLC directly to request it.

Once your course has started, you may no longer be able to make these changes yourself. In these circumstances, the University must contact the SLC on your behalf, which can result in delays.

When will I receive my maintenance loan?

Once your funding application has been approved, maintenance payments are released according to the schedule shown in your Student Finance account and Loan Schedule.

The University must first confirm your registration with the SLC before payments can be released.

This means you must complete all stages of your City, St Goeorge’s, University of London registration as soon as possible.

When will the University confirm my registration to the SLC?

Once you have completed University registration, we will confirm your registration with the SLC.

Registration confirmations can be submitted up to 30 days before your course start date.

You will receive email confirmation once your registration has been reported to the SLC.

We can only return the details of fully registered students to the SLC. If you have not completed registration, we will be unable to confirm your attendance and the SLC will not release any funding.

How do I pay my fees to the University?

Undergraduate

You will need to provide the University with your Student Support Number (SSN) or Customer Reference Number (CRN) and the value of your loan as part of your on-line registration. One this has been completed; the University will confirm your attendance to the SLC at three points during the academic year,, enabling tuition fee payments to be made directly to the University.

Postgraduate/Research Degree

To use your postgraduate loan towards your tuition fees, your loan application must be fully approved before completing registration.

You will then need your Customer Reference Number (CRN) or Student Support Number (SSN) and an electronic copy of your Postgraduate Master’s or Postgraduate Doctoral Loan summary letter to successfully complete your registration online.

A Postgraduate Loan / Postgraduate Doctoral Loan Payment Plan will then be set up to align with the loan payment dates by the Income Team.

When will the University confirm my attendance to the SLC?

We confirm attendance for undergraduate students at three points during the academic year so that the SLC can release fee payments to the University. You should be able to check on your SLC portal to see when attendance has been confirmed.

A Postgraduate Loan / Postgraduate Doctoral Loan Payment Plan will then be set up to align with the loan payment dates by the Income Team.

What do I need to do if I need to repeat a year?

You may be entitled to an additional year of student finance, often referred to as a 'Gift Year', if you are required to repeat a year or part of a year with attendance.

All decisions regarding funding eligibility are made by the Student Loans Company (SLC). If you have any questions about your entitlement, you should contact the SLC directly.

What do I need to do if I need to repeat a year again?

If you have already used  your ‘Gift Year’, either because you have previously repeated a year (either at this university or another university) or because you have studied on another higher education course in the past, you may only be eligible for further funding if you can demonstrate that extenuating circumstances affected your studies.

The SLC, not the University, is responsible for assessing eligibility and determining whether extenuating circumstances can be considered.

If you do not have extenuating circumstances, or you are unable to provide independent supporting evidence, you will normally be required to pay your own tuition fees for the repeat year and will not be eligible for maintenance funding.

What do I need to do if I am re-sitting without attendance?

If you have no timetabled attendance and you are only required to submit outstanding assessments or attend examinations, then no fees are normally charged. You will also not be entitled to a maintenance loan in these circumstances.

What do I need to do if I want to withdraw or suspend my studies?

If you decide to withdraw from or suspend your studies, you should notify your course officer as soon as possible to minimise the risk of receiving an overpayment.

If you have received maintenance funding, the SLC may contact you to recover any overpayment based on the date you withdrew or suspended your studies.
Tuition fees are calculated on a termly basis. You may remain liable for a proportion of your tuition fees depending on the date you leave your course.

I have not yet applied for my Student Loan, what should I do?

You can pay the fees yourself and be refunded later if your tuition fee loan is approved.

Contact us

If you need to contact the University, then please email us at studentloan@citystgeorges.ac.uk and remember to include your student ID number in all email correspondence.

I’ve been sponsored for my tuition fees. What do I do?

If you have been sponsored, you must provide us with your sponsorship details by sending a sponsorship form or your sponsorship agreement to income@citystgeorges.ac.uk , before you can complete Online Registration. Once submitted, we will advise you when the details have been processed so you can continue and complete your registration. Once you have fully-completed the registration process, an invoice will be sent to your sponsor for payment.

I made my payment by bank transfer. Does that mean I have finished online registration?

No. Your payment will need to have cleared to City St George's, University of London before you can finalise your online registration.

When your transfer is made via Flywire, our Preferred Payment Partner, you will receive a link to a secure Flywire portal where you can track the status of your payment. You will receive a confirmation when your payment has been delivered to the university and this should then be the prompt to log back into your online registration account.

You can also contact Flywire directly for guidance at any stage in the process via:

https://help.flywire.com/hc/en-us/p/call-us

When your payment been received by City St George's, then this will be reflected against the Paid already (including deposit) field of your online registration. If this balance is reflected and your First Instalment Balance Due Now is zero, then simply click Continue to finalise your online registration and receive the link to upload your ID documents.

Timelines for completed transfers can vary, but please allow up to five days for your payment to clear when planning your preferred registration and ID check timeline.

For more guidance on fee payment options please learn more about how to pay and payment methods via the StudentHub.

Can I change my login ID or password?

Your login ID is system-generated and cannot be amended; however, you may change your password, after you have created it, by visiting the registration portal.

I've forgotten my password - what do I do now?

If you have forgotten your password for the Student IT account, please follow the password reset process.

Alternatively call the IT Service Desk on 020 7040 8181 quoting your student email address.

I haven't completed online registration yet. Can I upload my ID/ finalise my registration?

No, you must complete Online Registration first before you can upload your ID and finalise your registration.

Can I upload my ID documents and have them checked without paying my fees?

No. You will need to complete Stage One: Online registration , which includes paying the first instalment of your fees, before moving on to the next stage of the registration process. You cannot complete registration until you complete every stage (in order).

On the e:Vision portal, it comes up as ‘incomplete registration’; however, I have completed online registration and uploaded my ID documents. What do I do?

This is likely to be because Stage Four: ID verification has not yet been completed.

If you are a British or Irish student, once your ID is verified by the Registration Team, your status will change to confirm that you have completed registration. You will also receive an email to confirm the change in your status.

All ID checks will commence from two weeks before the start of your course so please bear this in mind when checking your status.

If you are a student sponsored by City St George’s for a Student Visa, you will have been invited to book an appointment to have your ID verified in person, so stage 4 will not be completed until you have attended this appointment. Please note, if you have other immigration permission, you will follow the same process as British or Irish students, as explained above.

When will my ID check be done?

We have courses starting at different times throughout the academic year and so undertake ID checks in the order that courses start. This is to ensure that all students are fully registered and able to collect IDs cards by the time they need to attend their classes.

We aim to start online ID checks for all UK and Irish nationals and for non-UK/Irish nationals who are not sponsored for a Student Visa, from two weeks before the start of their classes.

If you are sponsored by City St George’s for a Student Visa, you must complete in-person registration to be formally admitted as a student to City.

I am a non-UK/Irish national with a BRP that expired on 31 December 2024. How can I prove my immigration status?

Please provide your sharecode on e:Vision along with a copy of your passport. You must have set up your UKVI account to access your sharecode.

When creating your sharecode, it must be generated under the reason ‘for anything else’ rather than for proving a right to rent or work. The sharecode should begin with the letter S and we recommend generating it at the time of completing online registration to ensure it is valid at the time it is checked by the University.

Sharecodes that have expired or are generated for the wrong reason cannot be checked and will delay the registration process.

Further information on what you need to provide can be found here.
If you have further queries, please contact the Visa Compliance team: visacompliance@citystgeorges.ac.uk who will be able to advise on your specific situation.

When will my ID check be done?

We have courses starting at different times throughout the academic year and so undertake ID checks in the order that courses start. This is to ensure that all students are fully registered and able to collect IDs cards by the time they need to attend their classes.

We aim to start online ID checks for all British and Irish students and for international students who are not sponsored for a Student Visa from two weeks before the start of their classes.

If you are sponsored by City St George’s for a Student Visa, you must complete in-person registration to be formally admitted as a student to City.

I have Indefinite Leave to Remain and paying home fees. Am I seen as an international student?

Yes. The ID check process is based on your nationality, rather than where you are resident.

If you are new student, you may be asked to bring your passport and share code confirming your status to in-person registration so that your documents can be verified.

I am an international student with a BRP that expired on 31 December 2024. How can I prove my immigration status?

Please provide your sharecode on e:Vision along with a copy of your passport. You must have set up your UKVI account to access your sharecode.

When creating your sharecode, it must be generated under the reason ‘for anything else’ rather than for proving a right to rent or work. The sharecode should begin with the letter S and we recommend generating it at the time of completing online registration to ensure it is valid at the time it is checked by the University.

Sharecodes that have expired or are generated for the wrong reason cannot be checked and will delay the registration process.

Further information on what you need to provide can be found here.

If you have further queries, please contact the Visa Compliance team: visacompliance@city.ac.uk who will be able to advise on your specific situation.

If I am asked to complete a DBS, when is the latest I can complete it by?

Please contact your School to check as it will be different for each course.

I have settled status/ILR or pre-settled status. Which process do I follow?

You are considered a student with other immigration permission. Please complete online registration, upload a copy of your passport and immigration proof (e.g share code) and we will aim to verify your documents online. If further information is required, we will be in touch via email so please regularly check your inbox (including junk). We aim to complete your registration 2 weeks before your course starts, you will receive an email once your registration is complete.

When do new students need to collect their ID card?

If you are a UK or Irish national or a non-UK/Irish national not sponsored by City St George’s for a Student Visa, once your ID documents have been verified, you will receive the email confirming your status as a fully registered student. We will be running ID card collection sessions throughout September and October 2026, and you will have the opportunity to book a specific session via a link in this email.

Alternatively, if you are unable to attend any of these sessions, please take a copy of the email confirming your fully registered status and a photo ID, to the Student Support Hub (Level 1, Drysdale Building) in order to book your appointment for your ID check.

If you are sponsored by City St George’s for a Student Visa, you can collect your ID card at the point of in person ID verification.

Can I access my classes without an ID card?

There are a number of security barriers in place around our campuses, and it may not be possible to access areas of site without an ID card. Please ensure that you do book a slot to collect your ID card as soon as possible during your induction period. You will also not be able to check-in your attendance in class or use the library without an ID card

Do I get my picture taken for my ID card?

Yes, you will have your photo taken for your ID card. If you need a private space to have your photo taken by one of our team, please let staff know when you come for your timed slot.

Will I get a personalised timetable?

Yes. Please contact your Course Officer to confirm when you will receive your personalised timetable.

When will the module enrolment happen?

Once you complete online registration, the email you receive will ask you to activate your IT account as well as upload your ID documents. By activating your account, it will add the modules to your virtual learning environment (Moodle).

Please contact your Course Officer in your School with any questions around module enrolment as they will be able to advise on your specific situation.