For all students

In an emergency

If you are feeling unwell and feel you need urgent help or treatment, contact NHS 111 for further advice.

Please note, the opening and closing times may vary outside of term time as the Student Health Service staff may not be on site but email or call if unsure.

If you have had an accident or injury or other health emergencies on site, please contact the nearest first aider or Security at 020 7040 3333.

Alternatives

NHS Direct

For health advice and information 24 hours a day, 365 days a year, just dial 111.

NHS Urgent Care

An urgent treatment centre is for you if you have a non-life-threatening illness or injury and are unable to wait until your GP can offer an appointment. Urgent treatment centre's can prescribe emergency medication and help with x-rays. Their teams are made up of GPs and specialist nurses who will make sure that you receive the care you need.

You can access urgent treatment from the following emergency departments:

• Newham University Hospital. Open daily from 8am-11pm.
• The Royal London Hospital. Open 24 hours daily and is located in Clinic 1 at the hospital’s Cavell Entrance on Stepney Way.
• Whipps Cross University Hospital. Open 24 hours daily and is located on the hospital main corridor at Junction 5.
• St Bartholomew’s Minor Injury Unit is open from Monday to Friday, 8am to 4pm. It is located in Kenton and Lucas block of the hospital. Please note the minor injuries unit is closed on bank holidays.

To book an appointment please call NHS 111.

Accident & Emergency (A&E) or 999 (Emergency services)

It is often very obvious when emergency care is needed for serious injury or illness. You should get medical attention by either taking the patient to the nearest Accident & Emergency (A&E) department or by phoning 999 for an emergency ambulance.

An emergency is a critical or life-threatening situation such as:

• Loss of consciousness
• Heavy blood loss
• Suspected broken bones
• Persistent chest pain for 15 minutes or more
• Difficulty breathing
• Overdose, ingestion or poisoning.

Remember to keep calm, do everything you can to help the person, but don't put yourself in danger and don't give the person anything to eat, drink or smoke.

Unless you need emergency, medical attention avoid local A&E departments. Doctors and nurses there are equipped to deal with serious cases of injury and illness, not routine and minor ailments. Calling an ambulance won't necessarily mean you are seen any quicker at A&E, as the most serious cases are prioritised.

The nearest Accident and Emergency Departments to City St George's Clerkenwell Campus are:

University College Hospital London

• 235 Euston Rd, London NW1 2BU
• Telephone: +44 (0)20 3456 7890
• Skype phone: +44 (0)20 7377 7000
• https://www.uclh.nhs.uk

The Royal London Hospital

• Whitechapel Rd, London E1 1FR
• Telephone: 0207 377 7000
• https://www.bartshealth.nhs.uk/the-royal-london

Student Health and Wellbeing

If you feel you need to speak to someone urgently regarding Mental Health or would just like to speak to someone then please get in contact with the Student Health and Wellbeing team.

• Student Health and Wellbeing

Pharmacies - NHS prescriptions

The current costs for prescription is £9.90 per item. Prescription charges are for each item not each prescription. For example, if your prescription has 3 medicines on it you will have to pay the prescription charge 3 times. Some items are always free, including contraception and medicines prescribed for hospital inpatients.

The Nurse Advisor may be able to issue a prescription for a limited number of health conditions and oral contraception. Please note, this service is only available for students registered with Clerkenwell Medical Practice who register locally resident City St George's students.

Please note the Nurse Advisor cannot prescribe medication for you if you are registered elsewhere. You will need to see your GP for prescriptions.

Helplines

• NHS 111

If you need urgent health advice but it is not an emergency call 111 for free. It is available 24 hours a day, 365 days a year.

• The Samaritans

If you are struggling to cope, feeling worried or are concerned about someone close to you, The Samaritans are there to listen and understand your problems.

• Togetherall

In addition to support offered by the Student Counselling, Mental Health and Accessibility Service during office hours, students can now access free, confidential online support from any location with Togetherall, 24 hours a day, 7 days a week.

• Nightline

A confidential listening and support service available to student in London. All volunteers are students and are specially trained to listen and provide support.

Crime Information For Tooting Campus Students

Fortunately, incidents of crime are relatively infrequent at City St George’s. However, if you do witness one or are a victim, you should always report it. The university will always do what it can to support members of the community who have experienced a crime.

If the crime has taken place on campus

• If the crime has taken place on campus, security can offer first response support. You can contact them on 020 8725 0909 (or x0909).
• If you feel unsafe or need to urgently report the incident to the police, for example, if you feel you or others are at risk, contact the police on 999.
• For non-emergency police support you can report the incident by calling 101. This is for non-urgent police contact and used for reporting a crime that is no longer in progress and when there is no immediate risk of harm.
• If you would like to report a crime anonymously, you can contact Crimestoppers on 0800 555 111.

If the crime has taken place off campus

• If you feel unsafe or need to urgently report the incident to the police, for example, if you feel you or others are at risk of further harm, contact the police on 999.
• For non-emergency police support you can report the incident by calling 101. This is for non-urgent police contact and used for reporting a crime that is no longer in progress and when there is no immediate risk of harm.
• If you would like to report a crime anonymously, you can contact Crimestoppers on 0800 555 111.

Reporting to City St George’s

You can report that you’ve been a victim of crime to the university through the Student Life Centre. The team there can support you with contacting the police or explaining how to apply for mitigation if the incident has the potential to affect your attendance on the course or upcoming assessments.

More information on reporting a crime

The Police UK website has detailed information on how to report different types of crime.

Victim support

If you need to talk to someone about what you’ve experienced, you can get in touch with the City St George’s Counselling Service.

You can also call Victim Support on 0808 16 89 111 or visit their website for more information and resources.

Personal Safety

London is generally a safe place to be, but like any other city it’s important to use your common sense and take the best safety precautions to reduce risks.

Most of the crimes that happen in the area are ‘petty crimes’ such as stolen phones or bicycles. 80% of crime is opportunistic, which means it can often be prevented.

Our campaign is all about looking for signs that affect your safety. We’re here to help you understand warning signs when something isn’t right and signpost you to support if you need it.

It’s so important to prioritise your Personal Safety. We are covering topics including:

• Protecting yourself against Theft
• Safety on campus and in the city
• Safety on nights out
• Safety at home
• Extra safety advice for international students

The information provided is not intended to alarm but to remind you to be mindful like you would be in any other city.

The pages are educational and not intended for emergencies. In the event of an emergency call 999 immediately or call City St George's Security 24h Emergency Line on (020 7040) 3333.